Refund & Cancellation Policy

Last updated July 7, 2026 · Version 1.0

This policy explains refunds and cancellations for paid ScreenJournal subscriptions and forms part of our Terms of Service. Payments are processed by Paddle as merchant of record; Paddle's checkout terms govern the payment transaction, and Paddle applies this policy on our behalf.

1. Billing and renewals

Subscriptions are billed in advance per the plan and cycle chosen at purchase (monthly or annual), per seat where applicable, and renew automatically for the same cycle unless cancelled before the renewal date. Prices exclude taxes, which Paddle applies at checkout.

2. 30-day money-back guarantee (first purchase)

If you are not satisfied with your first paid subscription, you may request a full refund within thirty (30) days of that first payment. The guarantee applies once per customer, to the first paid subscription only, and covers both business and personal plans. We may decline it where it is abused (for example, repeated sign-ups to obtain repeated guarantees).

3. Cancellations

• Monthly plans: access continues to the end of the current billing cycle and does not renew; no partial-month refunds.
• Annual plans: access continues to the end of the paid term and does not renew; outside the guarantee window, annual fees are not refundable in part for the unused portion, except where required by law.
• Seat reductions: removing a seat mid-term does not generate a refund or credit; the seat stays assignable for the rest of the term. Added seats are charged pro-rata from the date added.

4. Refunds outside the guarantee

Beyond the guarantee, refunds are discretionary and assessed case by case (for example, a sustained service failure we could not remedy, or a duplicate or erroneous charge). This policy does not create a service-credit entitlement.

5. What is not refundable

• Fees for a billing cycle already substantially used, except under the guarantee or where the law requires otherwise.
• Charges where the account was suspended or terminated for breach of the Terms or the Acceptable Use Policy.
• Amounts reflecting your own inactivity or non-use.

6. How to request a refund, and chargebacks

Contact support@screenjournal.ai with your account email and the order or invoice reference. Approved refunds are processed by Paddle to your original payment method, typically within 7–14 days. Please contact us before initiating a chargeback or payment dispute — we can usually resolve billing issues faster directly. Where a chargeback is raised without contacting us, we may suspend the account pending resolution and recover associated costs.

7. Consumer rights

Nothing in this policy limits mandatory consumer-protection rights that apply to you, such as statutory withdrawal or cancellation rights for personal-plan purchases. Where such rights apply, they operate in addition to this policy.

8. Changes

This policy is versioned; the current version and effective date appear above. Material changes are posted in advance.

9. Contact

support@screenjournal.ai
Cyberinfra Limited, Isle of Man